Returns & Exchanges

At Terra Delyssa Canada, we strive to ensure every bottle of our premium olive oil meets your satisfaction. If your order arrives damaged or incorrect, please contact us within 14 days of delivery for a full refund or replacement.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue regarding your purchase.

• 2.
  Provide Documentation

  For items damaged during transit, please attach clear photos of the packaging and the product to expedite your claim.

• 3.
  Receive Authorization

  Once your request is reviewed, our team will provide a return authorization number and specific instructions for your return.

• 4.
  Processing Refund

  After we verify the details of your claim, a refund will be issued to your original payment method within 5 to 7 business days.